FAQ

My Order Won’t Go Through. What Should I Do?

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

Please only click the “Place Order” button once to avoid multiple authorizations.

If you continue to receive error messages, please contact Customer Care at:
(404) 919-6257

I Need To Change Something On My Order. How Can I Do That?

If you need to change or cancel your order, please contact us immediately.

I Just Placed My Order.  Can I Add Another Item To It?

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order. 

I’m Unsure About A Size Or I Have A Fit Question.  How Do I Find This Information?

Please see our Fit Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email lishacharmane@gmail.com.

I’m In Love With Something That’s Not Offered In My Size! What Can I Do?

Request A Custom Order

Some of our pieces are one-of–a-kind. Because we only make one of each of these items, we cannot resale specific pieces. We are always designing amazing pieces and often stock the store with similar styles, so please check back to find our latest styles. We promise you’ll fall in love.

Can I Return Or Exchange Items That Were Purchased On Sale?

You may be eligible for a partial refund on returned or exchanged. Please see our full Return & Exchange Policy.


How Long Does It Take To Process My Return?

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

When Will My Order Ship?

Most orders ship within 14 business days of purchase. Shipping times may vary due to the amount of time it takes to make each item. Orders are not shipped on the weekends or holidays.

Where Is My Order Confirmation?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order.  If for some reason, you did not receive an email, please check your spam folder.

You can also check your order status by signing into your account on our website.

Why Was My Order Canceled?

Due to an unforeseen event, the fabric used to make the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.